How orders on our website work: prices, volume discount, payment in advance, lead times, shipping and warranty. ACD COMPANY TECHNOLOGIES S.L., Spanish tax ID B93808194, Paterna (Valencia, Spain).
We sell to businesses, the self-employed and public bodies. A VAT or tax ID is required to place an order; we do not sell to private consumers through the online shop. As these are business-to-business sales, the 14-day consumer right of withdrawal does not apply.
You configure each machine on its page and add it to the cart, where you can combine servers and workstations. When you send the order, you receive an email with its number.
Within 24 working hours we confirm stock, price and delivery date and send you a pro forma invoice with the bank transfer details. The order is final once we receive payment.
Prices on the website exclude VAT and shipping and are those of the day they are published. Component prices, especially memory, change often: the binding price is the one on the pro forma invoice, valid for 3 calendar days.
If the pro forma price is higher than the order price, you can accept it or cancel the order at no cost. If a published price contains an obvious error, we will tell you before sending the pro forma invoice.
When you combine machines in the same order, the price of the machines and their upgrades drops by 1.2% at each tier: 1.2% from 2, 2.4% from 3, 3.6% from 5, 4.8% from 10 and 6% from 20 units. Every machine in the cart counts, servers and workstations together.
The discount does not apply to the warranty extension or to Care Pro. An online order can include up to 50 machines; for more, we will make you a volume proposal.
Payment is 100% in advance, by bank transfer, to the account shown on the pro forma invoice, using the order number as the reference. We buy the parts once the transfer arrives.
For your safety: the account is always in the name of ACD COMPANY TECHNOLOGIES S.L. and we will never change it by email. If you receive a message asking you to pay into a different account, do not pay and call us on +34 613 17 68 06.
If your company is in another European Union country and has a valid EU VAT number, the invoice is issued without VAT under the reverse-charge mechanism. Spanish companies under the equivalence surcharge scheme have it added to the invoice.
Machines are shipped within 5 working days* of receiving payment. In that time we buy the parts, assemble the machine, test it for 24 hours and hand it to the carrier. Working days are Monday to Friday, excluding Spanish national and Valencian regional holidays. Carrier transit time is added to this and shown on the pro forma invoice.
*This may be extended if parts are out of stock: if a component is unavailable from our suppliers, the lead time is extended by the time it takes to arrive. We will tell you in writing as soon as we know, with the new date, and you can either wait or swap the part for an equivalent one that is available, with any price adjustment that applies.
If the extension exceeds 30 calendar days beyond the pro forma date, you can cancel the order and we will refund the full amount within at most 5 working days.
We ship throughout Spain and the European Union. Shipping costs are shown on the pro forma invoice. On delivery, check that the box arrives in good condition; if you see any damage, note it on the carrier’s delivery note and let us know within 48 hours.
The price includes assembly, the 24-hour test, tuning the machine and shipping. Installing the operating system, configuring RAID and networking, migration or commissioning at your premises are quoted separately, case by case.
All machines come with a 3-year warranty, serviced in our workshop.
The warranty covers continuous professional use, 24 hours a day, with no limit on hours.
The warranty extension gives 5 years of warranty and, during the first 3, immediate replacement: if a part fails, we replace it within 48–72 working hours of the machine reaching our workshop. In years 4 and 5, faults are repaired under warranty with the normal turnaround.
The warranty does not cover knocks, liquids, power surges, parts added by third parties or work carried out outside our workshop.
Care Pro is paid in advance for 12 or 36 months. It includes response within 4 hours, a fix within 72 working hours and 5 hours of remote support per month. It does not include a replacement machine; call-outs are quoted separately.
You can cancel the order at no cost until your payment reaches us. As each machine is built for that order, once paid it cannot be cancelled, except in the two cases set out in these terms: if the pro forma price is higher than the order price, or if the lead time is extended by more than 30 calendar days because of a stock shortage. In both cases we refund the full amount.
The website is always encrypted (HTTPS) and never asks for or stores card details: the only payment is the bank transfer on the pro forma invoice.
Prices and component compatibility are checked again on our server against the published price list, and a person reviews every order before sending the pro forma invoice. If anything does not add up, we will tell you before you pay anything.
If you receive an email about an order you did not place, ignore it: without an accepted pro forma invoice and payment there is no commitment.
We only use your data to manage the order and the invoice, as explained in the privacy policy. These terms are governed by Spanish law; for any dispute, the parties submit to the courts of Valencia (Spain).
Updated on 31-10-2026. This is a translation: if there is any discrepancy, the Spanish version prevails. If you have any questions before ordering, email info@acdcompany.es or call +34 613 17 68 06.